RETURNS INFORMATION
Return Period: You may return your purchase within 14 days from the date of receiving your order, unless otherwise specified or required by applicable law.
Condition of Items: All returned items must be in their original condition, with tags, labels, and packaging intact. Items that are worn, damaged, or altered may not be eligible for a refund or exchange.
Return Process:
- Contact Us: Before returning any item, please email or call our customer service to initiate the return process.
- Packaging and Shipment: Securely pack your item(s) in suitable packaging to prevent damage during transit. We recommend obtaining proof of postage for your records.
- Return Address: You will receive the return address and any necessary instructions from our customer service team.
Refunds:
- Processing Time: Once we receive and inspect the returned item(s), we will process your refund within 14 working days.
- Refund Method: Refunds are issued to the original payment method, unless otherwise agreed.
- Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect item).
Exchanges: If you wish to exchange an item (e.g., for a different size or color), please contact our customer service. We will guide you through the exchange process, subject to stock availability.
Damaged or Defective Items:
- Inspection: Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item.
- Resolution: We will evaluate the issue and provide a suitable resolution, such as a replacement, exchange, or refund.
Customer Service Contact:
- Phone: +371 20202022
- Email: [Your Company Email]
Disclaimer: This returns information is provided as a general guideline. Specific rules and regulations may vary depending on local consumer protection laws. If you have any questions or concerns about returning an item, please contact our customer service team for more details.
